Delivery Terms
At EFW, we are committed to ensuring a smooth and reliable shopping experience for our customers. Please read the following policy to understand how we handle shipping and delivery:
1. Order Processing
• Unstitched Orders are processed within 7-10 business days after confirmation, excluding weekends and public holidays.
• Custom or made-to-order sarees may require additional processing time, which will be provied in corresponding product description as it varies for product.
2. Shipping Charges
• Domestic Shipping: Free shipping for all domestic orders.
• International Shipping: Shipping charges will be calculated and communicated before order confirmation as these orders taken manually now through watsapp or social channels. Additional customs duties or taxes, if applicable, are the customer’s responsibility.
3. Delivery Timelines
• Domestic Orders: Estimated delivery is 5-7 business days after order dispatch.
• International Orders: Estimated delivery is 10-15 business days, depending on the destination.
• Please note that delivery times are subject to courier partner timelines and may vary due to unforeseen circumstances.
4. Tracking Your Order
• Once your order is shipped, a tracking number will be shared via email or SMS. You can track your order status directly on the courier partner’s website.
5. Delayed or Undelivered Orders
• If your order is delayed or not delivered within the specified timeline, please contact us at support@efwbyfathima.in, and we will assist you promptly.
6. Important Notes
• Ensure the delivery address and contact details are accurate when placing your order. EFW is not liable for delays or non-delivery caused by incorrect or incomplete information.
• Orders cannot be canceled once shipped.