Cancellation&Return

Kindly read all the sections carefully to understand the conditions and cases under which returns will be accepted.

 

– Orders once placed shall not be cancelled or exchanged for another product at any cause. Raising issues on full or partial cancellation of orders once placed is not appreciated.

– If a particular item in your entire order cannot be processed by us, the item can be replaced for an equivalent value or additional value item considering the additional price can be paid. or a refund only for that particular item will be provided.

– The refund processing timeline would be 7-14 business days considering the mode of transaction.

– As mentioned earlier in our shipping policy, we are duly responsible for any damage caused to the merchandise while in transit to the buyer.

– EFW shall not accept return, refund or exchange requests raised for any of its products unless and until the damage is caused prior to delivery.

– The buyer can raise a replacement or exchange request if and only if the products do not reach the buyer in good condition (damaged) or upon receival of wrong product. In either of the cases, the customer has to send a Video of unpacking the parcel and showing valid proof to our whatsApp number (+91 9361590038). The buyer has to raise a return request within 3 days of delivery to claim replacement.

– We shall issue replacement, exchange or return, whichever is feasible to us, provided that the damaged product is reshipped by the buyer themself to the address that is requested by us within 3 days of delivery.

– A replacement will only be provided. An exchange or refund can only be issued in-case of unavailability of the same product.

– Please note that all products under Sale or purchased using coupon/discount code shall not be valid for any return/exchange/refund.

– No return/exchange/refund on Accessories & International Shipping.

– EFW reserves the right to refuse a return of product purchased from us if the product is not received in its original condition, or is received damaged or has been found to be used. All products to be returned must be notified to (number) within 3 days of receipt of your order and dispatched within 7 business days of the order. We would require you to deliver all the original documents along with the product.

 

Reach us at +91 9361590038 for any assistance if you experience any issues.