Cancellation & Return

1.1 Once an order is placed, you will receive a confirmation email with order details.

1.2 Orders Cancellations are not permitted once placing the order. 

1.3 EFW reserves the right to cancel any order due to payment issues, unavailability of stock, or suspected fraudulent activity.

1.1 Returns are accepted for damaged or defective products only. Please notify us within 3 days of receiving the product.

1.2 Items must be unused, unwashed, and in their original packaging to qualify for a return.

1.3 Custom-made or altered products are non-returnable and non-refundable.

1.4 For approved returns, refunds will not be issued as money payments. Instead, the value of the product will be credited to your EFW account as store credit.

1.5 Store credits can be used for future purchases and will remain valid for all time .

1.6 To process an exchange, customers must provide a clear unboxing video from start to finish. This video must include the intact outer packaging, product opening, and clear visibility of the defect or damage. Without an unboxing video, the exchange will not be processed.